Moosejaw Reviews

2.6

/5.0

45 customer reviews

38 %

reviewers recommend

Moosejaw

Moosejaw, known for its outdoor gear and apparel, is rated 2.6 out of 5. The rating reflects how outdoor enthusiasts and adventurers view their experience with Moosejaw. Reviews of Moosejaw are verified before publication.

How would you rate Moosejaw?

45 Reviews on Moosejaw

by Lorraine460

Sep 16, 2022

Replacement item

I ordered a Pelican Cooler, which I can't recommend to anyone, and when I received it, there was an issue with the rubber gasket in the lid. I contacted Moosejaw and they said they would file a warranty claim and ship out a new replacement cooler. All good so far. I got the replacement cooler today. It came in an oversized box with a packing paper, not original Pelican shipping box, which the first Pelican cooler came in. There were black marks on the bottom of the cooler and the rubber feet on the bottom were all dirty. This cooler is obviously not new. Either a return item or display item. I contacted Moosejaw and they said I could return item. I will update after item is returned and I receive a full refund.
So, my rating is based on Moosejaw shipping a replacement product that is clearly not a new product.
What is also clear to me from looking at other review websites (Yelp), that there are no responses from Moosejaw customer service to any reviews that are posted. That tells you a lot about a company's commitment to customer service.

by Steeves 533

Sep 16, 2022

Replacement item

I ordered a Pelican Cooler, which I can’t recommend to anyone, and when I received it, there was an issue with the rubber gasket in the lid. I contacted Moosejaw and they said they would file a warranty claim and ship out a new replacement cooler. All good so far. I got the replacement cooler today. It came in an oversized box with a packing paper, not original Pelican shipping box, which the first Pelican cooler came in. There were black marks on the bottom of the cooler and the rubber feet on the bottom were all dirty. This cooler is obviously not new. Either a return item or display item. I contacted Moosejaw and they said I could return item. I will update after item is returned and I receive a full refund.
So, my rating is based on Moosejaw shipping a replacement product that is clearly not a new product.

by Camila250

Sep 03, 2022

Disappointed return process.

I bought a mini bag as a gift for my wife & used PayPal for the purchase. She didn't like it because it was way too small so I wanted to return it.
1. You have to pay for return shipping which is ridiculous since I could have bought the same bag from Amazon w/o return issues.
2. If you use PayPal for your purchase, you won't be able to get their online $7.95 FedEx return label supposedly because it explodes their computers. More ridiculousness.
3. Now I have to call customer service and deal with them to get it returned.

Will never buy from them again.

by Vincent B.

Sep 02, 2022

Don’t make the same mistake I made…

Don’t make the same mistake I made using this website. Always buy directly from the company, not from distributors. I bought a Hilleberg tent, I pay for next day delivery!! I still waiting for the tent?

by Alicia428

Jul 23, 2022

Maybe they're turning it around

I ordered 2 (expensive) items from this website; before reading the reviews. Upon finding all the horror stories, I highly debated canceling. But I had read a large sum of reviews stating that their customer service was bad and that it was very hard to get a refund so, I stuck it out.

I ordered 2 items, 1 of which I paid for the other I got with my rewards points. Both items arrived fast, in tact, and in full. Hence the 5 stars.

All I have to say is, I am very skeptical to order from this company again; so I won't be. But I figured in the off chance they're trying to turn it around, my 5 star review would help them.

Moral of the story: your reputation proceeds you.

by Wood

Jul 22, 2022

Maybe they're turning around

by Derrick120

Jun 29, 2022

Very Poor Cancel Timeframe

Purchased 2 pairs of socks PM of 6/28/22 and realized I ordered the wrong style of socks. Checked the status of the order AM on 6/29/22 and was in process. I reached out via chat and requested a cancellation of the order. I was told the cancelation window for an order is 15 minutes. Quite ridiculous and not a very good business practice. Last order I will place with this site. If you order make sure it is what you want. Return cost is $7.95 which on a small order is not worth the return.

by Fox888

Mar 22, 2022

Thanks For Nothing

I ordered a piece of travel gear from Moosejaw, and bought, because they gave me a reasonable delivery date before my upcoming trip. Unfortunately it was bogus info. Instead of arriving prior to my trip, for which I needed the product, it never arrived. When tracking the shipment I found that my gear was traveling thousands of unneccessary miles to reach me and could never be delivered before my departure date. Do not accept the free shipping unless you are okay with the slowest delivery possible. Thanks for NOTHING Moosejaw.

by Paula Lambert

Feb 15, 2022

Do not order from this company

Do not order from this company. I ordered a long coat to be delivered on 2/21/22. As soon as i paid I received an email saying it was not in stock and would be sent on 2/23/22. I called customer service, talked to John and he only had access to the mail saying he would be delivered on the 21st. I asked to speak to a manager, no one available.
Wendy called me back with the same information - no acccess to the most recent email.

Cancelled the order. I repeat, do not order from this companyh as the reps do not have access to the most recent emails. Poor customer service!!!!!!!!!

by Carlson

Feb 11, 2022

Horrible Customer Service

I bought one pair of under garments with a well known brand name. The fit was horrible and I returned it and had to pay a return fee which was reasonable. I then ordered a different brand and waited for its arrival. When the website described the arrival status I realized that the second pair did not come. I reported the incident back to Moosejaw. I got a wonderful response of "report your stolen item to the police". Thank you so much Moosejaw for your wonderful and thoughtful customer service. Good luck with thinking that this is acceptable practice.

Moosejaw Q&A

How easy is it to get a hold of customer service at MooseJaw?

This may be the only good thing about MooseJaw. It was very easy to get ahold of reps

by Bertha997 - June 03, 2021

Answer This Question

Can you share a success story using MooseJaw?

The only transaction with this site resulted in never returning and warning everyone against it.

by Regina P. - June 03, 2021

Answer This Question

Is MooseJaw a scam or a legit company?

Legit -- I suppose so. But it is also a site that should be avoided.

by Howard273 - June 03, 2021

Never received my item and customer service stated they couldn't do anything about it. Horrendous customer service. I will not be shopping at Moosejaw ever again.

by Dylan D. - January 14, 2021

LEGIT - I had a great experience ordering through them!

by Alyssa J. - June 18, 2020

Answer This Question

View All Answers

What made you choose MooseJaw over similar businesses?

Although I will never use the site again, the reason I chose to try was the apparent selection, good looking site and discount at the time. That being said I will never return since the experience was awful.

by Jenny34 - June 03, 2021

Pricing + confidence in ordering based on legitimacy of business

by Zack - June 18, 2020

MooseJaw appears to be selling outdoor products for discounted prices, but with the conversion rate and shipping and customs fees their products end up being incredibly expensive.

by Reyes319 - May 04, 2020

Answer This Question

92 Coupons Available

All Coupons

POPULAR STORES